Thursday, October 10, 2013
Rogers cellphone outage resolved, company says
Customers of Rogers Wireless experienced widespread, hours-long outages of their voice cellphone service Wednesday evening, with the company saying it had fixed the problem by late night but not offering any indication of what caused the disruptions.
The countrywide problems also plagued Rogers's Fido and Chatr wireless brands.
In a statement on the company's website, Rogers president and CEO Nadir Mohamed says he recognizes the outage was "unacceptable" for customers.
He said technicians worked as quickly as possible to restore service and sincerely apologizes for this "significant inconvenience."
Rogers has not yet determined what caused the problem, which produced a torrent of negative customer reaction on social media networks.
"We're continuing to investigate the root cause of the issue to help ensure it doesn't happen again," said Mohamed.
"To thank our customers for their patience, Rogers and Fido will proactively credit all of its postpaid wireless customers for one day of service."
Rogers, which has about 10 million wireless customers across Canada, first confirmed on its Twitter feed at 6:40 p.m. ET that it was experiencing "voice service interruptions affecting wireless customers in Ontario & Quebec," but later updated to say the outages were across Canada.
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